Symplectic Elements says "Permission denied". How do I log in?

If you get a message such as "Permission denied," or are having trouble logging into the Symplectic Elements system this might be for a number of reasons.

Please note, Raven authentication is used to access Elements, but having a Raven account does not necessarily mean that you have access to Elements. This is because an account may not yet have been set up for you, or it may have become inactive. In addition, periods of temporary system downtime can cause “Permission denied” messages to be generated. 

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If you have logged in successfully in the past, but can't now...

Your account has become "inactive".

If you are still part of the University, this may be because you have changed contracts, moved from a studentship to a Research Associate post, or retired, and the information has not automatically transferred from the HR system. In almost all cases, your account can be easily reactivated.

Please complete the short form here including your CRSID and details of your current role are required.

If you have left the University, your account will have been suspended based on your contract end date, even if your Raven access is still operational.  If you need to deposit a paper it may be more appropriate for someone else (for example a co-author, departmental administrator or a member of the Open Access Team) to make the submission.  Please consult your departmental contacts for advice first, or email the Open Access Team on [e-mail]
 

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If this is the first time you have tried to access Elements...

Accounts in Elements are set up based on a feed from the central HR system which is limited to academic roles and in some cases, specific grades. This does not pick up "Affiliate" roles, or clinical grades and job titles.  If you suspect this may be the case, or know that you are not in the central HR system, please contact the Research Information Team with details of your current role on [e-mail].

Graduate student accounts are created based on CAMSIS data and updated once a term.

Just started?  The feed is applied every two weeks, so if you have started very recently, there may be a short delay before your account appears.

Visiting researchers: access to Elements is granted to individuals not directly employed by Collegiate Cambridge only in very exceptional circumstances. 

If you simply need to submit an Open Access paper it is usually be more appropriate for someone else (for example a co-author, departmental administrator or a member of the Open Access Team) to make the submission.  Please consult your departmental contacts for advice first, or email the Open Access team on [e-mail], explaining that you are a Visiting Researcher, and that there is no current Cambridge author who is in a position to make the submission.  Please note, the submission to the repository can be made by (or on behalf of) any author on the publication in question.
 

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There are a number of specific omissions where accounts need to be requested and set up manually:

• Administrative staff: please email [e-mail] with details of your current role, and the level of access you require. 
• If you need to be able to access Symplectic Elements on behalf of another person, or to be able to access potentially sensitive information about anyone other than yourself (individually or collectively) you will need specific permission to do so and various levels of access are available.  To find out more about this please visit www.research-information.admin.cam.ac.uk/what-information-available/elements (and scroll right to the bottom of the page).
• College staff: please complete the short form here with details of your current role, including contract start and expected end date and we will set up an account for you.
   

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For all new account requests, or queries about existing accounts, please complete the short form here and a member of the Research Information team will get back to you as soon as possible.

For any other queries about access to Elements please contact [e-mail]